Online moderation at a glance

Many video conferences and live broadcasts are currently being hosted from home. Within your own four walls, the private atmosphere makes it particularly challenging to maintain a professional setting and keep moderation requirements in mind. Here are the most important tips for successful online moderation:

1. Home studio equipment: The cameras built into laptops, smartphones and tablets are suitable for online formats thanks to their excellent resolution. Use smartphones and tablets with a tripod. Also ensure good sound quality, for example by using podcast microphones. Be sure to test your equipment in the relevant online tool beforehand.
2. Background noise: Background noise is distracting. Mute your smartphone and close windows and doors. Be mindful of other disruptive noises, such as from the washing machine or dishwasher. In rooms with a lot of echo, lay down a rug.
3. Lighting conditions: Natural light is best, slightly softened by light, translucent curtains. LED panels with continuously adjustable colour temperature are a suitable alternative. Ensure that no shadows appear on your face – for example, from direct sunlight behind you. Also avoid direct sunlight shining from the front.
4. Home studio background: Ensure you have a neutral background that ideally does not reveal too many personal details about you or your home. A background tailored to the occasion, featuring a logo or event theme, looks even more professional.
5. Frame: We are used to horizontal images from TV reports. If you are using your smartphone or tablet, ensure you use landscape mode. Avoid holding your mobile devices upright. Your upper body – from head to chest – should be centred in the frame and occupy the majority of the image.
6. Posture: Stand in front of the camera or sit upright, ideally on a sturdy chair or stool. Avoid swivel office chairs with a large, visible backrest. Also try to sit calmly.
7. Clothing: Dress in a business style, like a presenter. Take your cue from television newsreaders and wear a blouse or shirt and a jacket. Ensure there is contrast with the background by choosing a different colour to your background. Be careful with green-screen features. Also, avoid stripes and patterns.
8. Body language: Be mindful of your facial expressions and gestures. Do not touch your face, do not tug at your hair and do not move out of the audience’s view. Maintain eye contact with the camera. Try to keep gestures to a minimum – and if you do use them, keep them at chest height so that your audience can see your expressive gestures.
9. Language: Speak slowly, clearly and in short sentences. Choose simple words rather than foreign or technical terms. Use pauses, intonation, and variations in speed and volume for effective articulation.
10. Behaviour: Bear in mind that you are constantly visible to your audience. All attention is focused on you. Concentrate on your content and messages. Listen and respond to questions. Feel free to take notes. Be open and show enthusiasm for the participants. Thank them for their contributions and questions.
11. Procedure: Introduce yourself and welcome your audience. Highlight the online etiquette – for example, the chat function and hand-raising options. If technical issues arise, direct participants to the technical support hotline (if one has been set up).
12. Presentation materials: If you are sharing your screen, remember that, depending on the settings of the online tool, participants may be able to see everything on your desktop. Ensure your desktop is tidy and has a neutral background image. Close any programmes that might reveal sensitive data (e.g. email previews, pop-ups from chat histories). Open your presentation materials before the event starts. You may also wish to prepare physical handouts that you can show as needed.

We wish you every success with your next session!

Read more about virtual public participation.