Verena, what makes a newsroom truly ‘data-driven’ in your view? 

A data-driven newsroom is characterised above all by the fact that decisions are transparent, made on the basis of objective data, and strategically embedded. Here, data is not an end in itself, but a tool for specifically expanding experience and measurably improving the quality of communication.

Above all, this requires clear standards, specific objectives and a shared strategy regarding what data-driven decision-making entails. Teams must regularly ask themselves: What do I want to achieve with this measure? Why am I publishing this article? What should the user do afterwards?

Only when there is a shared framework in which data-based decisions are possible, and when employees are empowered and actively involved, can the concept have a lasting impact. This also requires the courage to change – both in thinking and in action.

What roles, skills and structures are needed to ensure that data-driven communication within the company works not only technically but also culturally – and how is this mindset embedded within the team?

For data-driven communication to work not only technically but also culturally, a cross-functional team is needed to define the framework for the work – from strategy through media relations and customer engagement to analysis and technology. Key roles include: 

• Strategists

• Media and content specialists

• Data/business analysts

• Data scientists or engineers

A key element is a skills development framework based on different levels of expertise. Not every role needs to work with data to the same depth, but there is a need for champions and targeted learning formats. Regular knowledge-sharing initiatives such as ‘Tip of the Week’ or best-practice sharing promote collaborative learning and foster a data-driven culture.

Success comes when transparency, a forward-looking mindset and the ability to think outside the box are fostered as core competencies within the team.

How can data, business intelligence and AI specifically help to optimise content, customer journeys and channel strategies?

Data and AI offer the opportunity to tailor communication measures more precisely to visitors or users. A comprehensive database allows all touchpoints to be systematically analysed and coordinated. This enables, for example, a better understanding of customer journeys, the personalisation of content and its optimisation across channels.

AI can also help to recognise patterns, identify trends at an early stage or generate optimisation suggestions – for instance regarding publication times, formats or target audience segments. Business Intelligence supports the structured and continuous translation of these insights into decisions.

What role does a central dashboard play in a data-driven newsroom – and how do you ensure that it is actually used and understood?

Dashboards play a supportive role when they are embedded in a clear context and help the team make data-driven decisions faster and more effectively. A shared understanding of what lies behind the figures is therefore crucial – without this, dashboards are often misinterpreted or not used at all.

The key is to focus on insights rather than mere reporting. A dashboard adds value when it makes measurable goals visible and continuously encourages reflection. It should be understood as an extension of the decision-making process, not merely as a visualisation.

In your view, what are currently the biggest hurdles in setting up a data-driven newsroom – and which factors were crucial to your success?

One of the biggest challenges is getting the entire newsroom on board – including those who don’t work with data on a daily basis. It requires transparency regarding strategy and goals, as well as the openness to discuss challenges. A focus solely on dashboards falls short – instead, the topic should be strategically anchored and operationalised step by step.

A clear success factor is implementing the initiative in small, tangible milestones – in line with an overarching vision. Regular reviews (e.g. quarterly) help to reflect on progress and make course corrections.

A data-driven newsroom doesn’t happen overnight. It requires a strong combination of technical infrastructure, strategic understanding, skilled staff and a culture of openness. Data is not an end in itself, but a means to an end – to increase impact, improve decision-making and make communication more effective. The key lies in clarifying objectives, establishing standards and getting people on board.