Third Party Voices

The range of products and services is becoming ever wider and more confusing. This makes it increasingly difficult for companies to stand out from the crowd and inspire long-term loyalty among customers. At the same time, consumers are actively seeking guidance through this jungle of options – ideally from their personal circles, but also from journalists and influencers. It therefore pays off for companies to incorporate various influencers as ‘third-party voices’ into their communications and to provide comprehensive support to prospective customers throughout the customer journey.

Lovable Products: Influencers spark desire

By collaborating with the right influencers, companies can raise awareness of their products and, through skilful storytelling, create demand – even for topics the community hasn’t yet actively sought out. This makes collaboration with Instagrammers and the like ideal for tapping into new target audiences or introducing new products in an engaging, emotional way. Explanatory videos, for example on YouTube, give users a deeper insight and provide valuable tips on how to use the product. Through discount campaigns and voucher codes, campaign performance can be measured precisely and success becomes immediately apparent.

 

Authentic and credible: word of mouth within personal circles

Although more difficult to measure, recommendations within one’s immediate family and circle of friends are particularly effective. Companies can specifically encourage these through word-of-mouth campaigns or social challenges, for example. This encourages end consumers to put a product through its paces themselves and to share their experiences in personal conversations, as well as on social media and review sites. Extending the campaign through renowned media brands provides an extra boost in reach.

 

With an eye for detail: reviews by specialist bloggers and trade media provide background information

Particularly when it comes to products that require explanation, prospective customers like to back up their purchasing decisions with independent opinions. Informative reviews, unboxing videos and tutorials by specialist journalists and bloggers are ideal for this purpose. Through professional product placement management, companies gain visibility in this environment, boost their presence in earned media (unpaid, independent coverage) and simultaneously improve their SEO.

 

Sharing positive experiences: satisfied customers as testimonials

Users who are impressed by a product or service can share their personal experiences in statements or case studies. This incurs no costs for companies, only the effort involved in creating the text or video. Online reviews are also becoming increasingly important. Here, consumers can post reviews of products or services on review platforms. These provide guidance to prospective customers directly in Google Search, on comparison sites or in online shops, build trust and boost the visibility of brands and companies.

 

Supporting business objectives through strategic product communication

Together, the various forms of referral marketing and product PR ensure a continuous background buzz, anchor products in the target audience’s consciousness and offer potential customers informative and inspiring content, each tailored to their preferred media usage. In this way, communication drives sales and directly supports the achievement of corporate goals.

Your contact person

Portrait Corinna-Schrätz

“The range of products and services is becoming ever wider and more confusing. By engaging various influencers as third-party voices, companies are able to stand out from the crowd and inspire long-term customer loyalty.”


Corinna Schrätz

+49-911-530 63-109
csc@kaltwasser.de
https://www.linkedin.com/in/corinna-schrätz