When uncertainty grows, communication must be calm, clear and confident.
In crisis communication, every second and every word counts – they determine whether trust is maintained or lost. We prepare organisations for emergencies, strengthen leadership and teams, and guide them safely through critical phases – competently, calmly and with foresight.
Keep calm. Take the right action. Stay clear and understandable.
Crisis communication begins long before the crisis strikes. We help organisations identify risks early on, think through scenarios and establish clear communication structures. Because those who are prepared can react calmly when the going gets tough.
When things get serious, we’re there – strategically, operationally and personally. We analyse the situation, prioritise messages and coordinate both internal and external communication. Our guiding principle is: remain credible, take responsibility, provide guidance.
For over 20 years, we have been teaching and practising crisis communication – at universities, in companies and in public authorities. Experience that provides reassurance – even in turbulent times.
We steer you to a safe haven even in stormy times – with the following measures:
- Crisis preparedness, in particular vulnerability assessments
- Crisis simulation exercises (war room training)
- Media training: practical exercises for your appearances on camera
- Development of crisis plans, crisis manuals and crisis monitoring (offline and online)
- Issue management
- Advice and support in crisis situations, including and particularly on-site at the scene of the crisis
- Crisis communication and crisis consultancy as management consultancy and also as part of a team – nationally and internationally
- Crisis PR seminars at universities (e.g. TU Ilmenau), at political education institutions (e.g. Konrad Adenauer Foundation) and in our seminar rooms at our Berlin office
- Crisis prevention
- Crisis training & simulation
Crisis training & simulation
In realistic war room exercises, we practise for real-life emergencies. Whether it’s a cyberattack, an accident or a social media backlash – we simulate the pressure under which crisis teams must operate and instil confidence in their actions and communication. This fosters the ability to act decisively rather than panicking.
- Acute crisis counselling
- Media and management training
Crisis hotline
We are there for you in a crisis! Acute crises occur suddenly and can affect any company.
A swift response is essential – as is professional and confident communication.
We are here to advise and support you in the event of a crisis, 24 hours a day, seven days a week.
Give us a call:
+49-151-225 772 35 or +49 171 800 800 6
Or email us:
help[@]kaltwasser.de
Our crisis management assignments are generally confidential.
Trust is paramount, especially in a crisis. That is why we treat our crisis management assignments with the utmost confidentiality. We advise clients from a
wide range of industries in the following emergency situations.
Excerpt from the topics covered by our current ad hoc consultancy mandates:
Management errors in institutions and organisations of all kinds
Misconduct in the workplace and abuse of power
Competition and antitrust disputes
Suspected embezzlement and fraud involving grants or subsidies
M&A processes, restructuring, insolvency proceedings
Plant closures, closure of branches
Cybercrime and hacking attacks
Product defects and liability
Quality issues and product recalls
Fatalities at work or on the way to work
Personal injury caused by machinery accidents
Terrorism threats
Accidents involving chemicals and drinking water contamination
Public radical statements by employees
Impact of natural disasters
Healthcare: hospital closures or mergers, shortage of midwives, restructuring issues, etc.
Critical infrastructure (energy, water, territories): cases of sabotage, attacks via various channels, resistance
Gas shortages and energy crisis
